Personal Information

Responsibilities:

• Deliver instruction in advanced Microsoft Excel and Access skills and web development.
• Design and deliver assignment and exam questions.
  
• Assess and grade student assignment and exam submissions.

• Instructed 200 students over 2 years in classes of up to 20.
• In 2013, 40% of students achieved distinction grades or higher.

Responsibilities:

• Managing all aspects of ICT infrastructure, including the provision of helpdesk services both on-site and remotely to staff at 3 sites and at home.
• Liase with manufacturers and subcontractors, ensuring that sales, service and parts databases are up to date.
• Maintain servers, network infrastructure, workstation standard operating environments, PABX systems, CCTV systems.

• Implemented an online helpdesk system to facilitate communications between staff, manufacturers, and subcontractors.
• Documented and implemented a transition to Active Directory and VMWare ESXi from a mixed workgroup environment.
• Installed remotely monitored digital and analogue Bosch CCTV systems at 2 sites.
• Formulated roadmaps for hardware and software infrastructure refresh cycles.

Responsibilities:

• Provide coaching and technical expertise at practices and competitions.
• Maintain and repair club firearms and equipment.
• Ensure that legislative requirements for use of firearms are met by students and staff.
• Coordinate roster for coaching staff attendance.

• Implemented a competency-based training program, from conception to delivery.
• Designed a CCTV and physical access control system to comply with NSW Police requirements for safe storage of firearms.
• Coached one 1st Grade and two 2nd Grade GPS Premiership teams.

Responsibilities:

• Assemble and configure POS hardware and software prior to deployment in Australia and the Asia-Pacific region.
• Ensure the provision of electricity and data infrastructure at time of store construction through liaison with store management, builders and tradespeople.
• Travel to sites to physically install POS terminals, printers, EFTPOS terminals.
• Provide post-installation support by VPN in liaison with restaurant corporate management, line managers and other stakeholders such as banks and manufacturers.

• Mastered the use of Clarify CRM to provide timely and personalised helpdesk service.
• Developed an imaging procedure to efficiently provision up to 60 POS terminals simultaneously.